With the help of all modern digital communication possibilities, the world of logistics is highly customer- and solution  oriented. Customer satisfaction is central to this. With ever-increasing competition and economies of scale, the logistics policy around the customer must be built up into a distinctive strategic and cost-effective success formula. A formula that needs to be evaluated year after year and adjusted if desired. And, of course, there must be a willingness to move along with the market developments and wishes of the clients as long as they are within the formulated core activities.