Market Dynamics
The customer's perception is
your reality.
Why don't we just get to know each other and exchange ideas?
Market thinking within an organization
If you have been working in this dynamic world for so long, you have already experienced that the ink of a strategic- and business plan is not yet dry or it calls for admendments and adjustments. Not at all bad, that fits within customer-oriented thinking and acting. But always keep an eye on the effectiveness and optimization of the organization because too much diversity distracts from the chosen core competencies. Making choices is essential but not easy. This can lead to reflection on the design of the current organisation and sometimes to the sept-up of a new structure.
Distinctive positioning
Clear vision and communication that the organization stands for. Sales is able to find the right clients and formulate the added value and the organization ensures that the recruited clients experience the added value offered. Promise what you can deliver and deliver what you promised. It is not much more difficult than this, but the difficulty lies in the simplicity.
I support the entrepreneur to win over the competitors through a better customer experience.
I am convinced that strengthening customer focus is one of the most important points of reference to discover the road to sustainable success. Customer focus means that the service is organised from the perspective, expectation and objectives of customers. Organizations that do this well deliver a better customer experience and achieve a more sustainable result. Helping to discover underexposed qualities that add value to customers and make a difference.
